Sale chat told me they cannot provide warranty replacement or refund since I did not purchase the mouse from Microsoft store. The rep gave me a technical support number to call. I called technical support, and they are saying the same thing. They cannot replace or refund unless it was purchased form Microsoft store.
I was told Amazon should be the one warranty this. What is up with Microsoft? Is this their new policy? If so, they shouldn't be selling their products outside of Microsoft store.
Hi Byoung-GyuOh ,. Thank you for reaching out Microsoft Community and for checking with us as to how we honor warranty claim for the Microsoft Ergonomic Mouse. Well, based on the description of the mouse you purchased, this only has 1 year warranty. So we sincerely apologize for the inconvenience this may have caused you.
If this answers your question, please let our Community know by marking this post as an answer. Otherwise, don't hesitate to respond to this thread if you need further assistance.
Was this reply helpful? Yes No. Sorry this didn't help. Thanks for your feedback. And from what I was told by both technical support and sales rep, MS will not warranty accessories purchased anywhere other than Microsoft store regardless of duration of the warranty.
I did not even get to tell them model and serial number of my mouse. I was right out told if not purchased from Microsoft store, there is nothing they can do. Thank you for sharing this information. Features a wheel for great scrolling performance.
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Featuring the Microsoft Work in comfort all day. Our durable, lightweight mouse reduces fatigue and delivers Designed for exceptional accuracy, comfort, and control, the Microsoft Precision Mouse Learn more. Return almost any product in like-new condition in its original packaging within 30 days. Get up to 60 days for Surface devices.
Install most apps and software, like Microsoft , Windows, and Xbox games, via digital download. Metal wheel for vertical scrolling, wheel button clicking, Swift Pair to pair mouse to computer easily, supported by Windows 10 April Update or later. X-Y resolution adjusting Wheel button function reassignment, left click and right click swap, Wheel customization Battery level reporting. Sign me up. Thank you! Stay informed about special deals, the latest products, events, and more from Microsoft Store.
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